Feb 2017 - Dec 2020, STEM Learning UK
I passionately worked to inspire and engage young people in the exciting realms of Science, Technology, Engineering, and Mathematics. My duties ranged from leading workshops and hands-on activities to sharing my professional experiences, with the ultimate goal of breaking down the barriers that often deter students from pursuing STEM fields.
- Organised and facilitated engaging STEM workshops for over 500 students.
- Collaborated with teachers to develop curriculum-aligned STEM activities.
- Communication Skills: Conveying complex STEM concepts in an easy-to-understand way to young learners.
- Leadership and Mentoring: Guiding students in STEM-related activities and projects, fostering their interest and confidence in these fields.
- Event Planning and Management: Organising and executing educational workshops and activities.
- Curriculum Development: Collaborating with educators to create curriculum-aligned STEM activities.
Feb 2017 - Jun 2018, Marketing and Recruitment Office at the University of Glasgow
I was the face of the university for prospective students and their families. I was tasked with showcasing the university's values and opportunities, both on campus and at recruitment events. This role demanded a high level of communication skills and a deep understanding of the university's offerings.
- Provided campus tours and addressed queries of prospective students and parents.
- Assisted in organising and executing university open days and other marketing events.
- Public Speaking: Delivering engaging presentations and guided tours to prospective students and their families.
- Customer Service: Addressing inquiries and providing comprehensive information about the university.
- Recruitment and Marketing: Assisting in promotional events, open days, and marketing campaigns for student enrollment.
- Networking: Building and maintaining relationships with a wide range of individuals, from prospective students to university staff and faculty.
Retail and Customer Service Volunteer
Sep 2014 - Dec 2014, Barnardo's Charity, Glasgow
I honed my customer service skills and contributed to a cause I deeply care about. I handled multiple roles from managing the retail store front, sorting and organising donations, to interacting with customers and ensuring their satisfaction.
- Assisted in managing the retail store operations, ensuring a smooth shopping experience for customers.
- Successfully organised and restocked merchandise, contributing to an increase in monthly sales.
- Fostered a positive and welcoming environment for all customers and donors.
- Time Management: Balancing multiple tasks in a busy retail environment.
- Teamwork: Collaborating with other volunteers to provide an excellent customer experience and meet store objectives.
- Retail Management: Handling various aspects of a retail store, including restocking, sorting donations, and maintaining store appearance.
- Customer Service: Interacting with customers and ensuring their satisfaction, handling inquiries and complaints.